A legit online casino in Great Britain holds a Gambling Commission licence. That licence brings checkable duties: segregation of customer funds, a wagering cap of ten times, identity checks before you stake, and access to an adjudicator when a dispute goes wrong. Without it, none of those duties exist and no British regulator can help.
Anyone asking what makes a legit casino online is really asking a money question, and it deserves a money answer. What protects a player's balance is not the polish of a website, the size of a welcome offer, or the number of payment logos across the footer. It is the licence held by the company running the site, because the licence is what carries the duty to keep your money separate from the firm's own, to close your account and return your balance if you self-exclude, and to answer to a regulator that can suspend the business. Everything else on this page is a way of testing that at speed.
So I have arranged it as I would test it myself: the rules that apply to a British-licensed casino, what an offshore licence does and does not buy, how the identity check works and why it reaches the withdrawal button rather than the deposit button, five signs to check before parting with anything, and a short procedure for doing that check properly. The evidence is patchy in places, and where it is I say so. This is an article about a market, not an instruction to anybody.
Table of Contents9
- How Legit Online Casinos Are Judged in Britain
- What an Offshore Licence Really Buys
- How to Check If an Online Casino Is Legit
- Five Signs a Casino Can Be Trusted
- How to Satisfy Yourself a Casino Is Legit in Six Steps
- A Word on Bonuses, Offshore and Otherwise
- Payout Speed, and Who Is Actually Waiting
- What Is the Most Legit Online Casino? The Test, Not the Name
- FAQ
How Legit Online Casinos Are Judged in Britain
The comparison below is by licence, which is the only criterion I trust, and it is worth reading down the middle column rather than the edges.
| Licence and where money sits | What the licence obliges | Where a balance actually stands |
|---|---|---|
| UK Gambling Commission | Funds in a separate client account, rated "not protected", "medium protection" or "high protection" and disclosed in writing | Separate account is not insurance — an overseas bank account is permitted, and staked money is not customer funds at all |
| Malta Gaming Authority | One-off €5,000 application fee, €25,000 fixed annual fee, 5% gaming tax, minimum share capital €100,000 (Type 1 and 2) | Regulator can declare a URL unauthorised; it is not the regulator that supervises British licence duties |
| Curaçao under the LOK | EUR 4,592 application fee, EUR 47,450 total annual B2C fee, Certificate of Operation tied to one approved domain | Verification depends on the seal resolving to cert.cga.cw with a matching domain name |
| Anjouan | EUR 17,828 to issue and the same on renewal, plus EUR 500 per extra domain | Published standards require segregated funds and certified random number generators; no British enforcement route |
| Kahnawà:ke | CPA application USD 35,000 rising to USD 40,000 on 1 January 2027, annual fee USD 20,000 | Logo certificate confirms a permit only; a self-exclusion breach forfeits funds to a third-party charity |
| Costa Rica | No comprehensive gambling licensing regime; a 2026 bill to create one was rejected | Nothing to check, because there is no licence in the strict legal sense |
The British row is longer for a reason: those obligations exist in law and in the Licence Conditions and Codes of Practice, and the rest are contractual promises made by a company in a jurisdiction that is not ours. And even the British row is thinner than most players assume. Keeping funds in a separate client account does not mean a customer gets the money back if the operator becomes insolvent, and the businesses are legally allowed to hold that money in overseas accounts. Read the three-word rating in the terms before you read the welcome offer.
Malta is the strongest of the offshore candidates, and Malta's own list of Unauthorised URLs exists precisely because operators have borrowed its name without permission — the most recent entries carry notice dates of 30 October 2026. A licence is only as good as the register entry that matches your domain.
Legit Casino Online The British Rules That Do the Work
Take one date, because it is checkable. On 21 October 2026 the Commission announced that one licensee, which runs seven websites, would pay £900,000 in a regulatory settlement for failures including unnecessarily delaying consumer withdrawals. One of the withdrawal-specific failures was a term stating that customers could request only one withdrawal at a time and could not request another until the original was authorised — found unfair under the Consumer Rights Act 2015. The other was manual review of every fifth or tenth withdrawal for some customers, which meant extra information being demanded before the money moved.
That case is the cleanest illustration of the point this whole page turns on. The rule broken was not a rule about generosity; it was a rule about whose money it was. Licence condition 7.1.1 requires terms to be fair within the meaning of the Consumer Rights Act 2015, and condition 17.1.1 says a withdrawal request must not trigger a demand for information the licensee could reasonably have requested earlier. So when a British-licensed casino asks for documents only at the moment of withdrawal, that is a licensing question, not a customer-service one. A 2026 Commission blog reported that over a quarter of the complaints reaching its Contact Centre concern identity verification, raised mostly by people who were asked for documents only when they tried to withdraw.
The Commission is a regulator, not an ombudsman: it cannot resolve an individual complaint or get anybody's money back. What it can do is record it, and it says issues relating to withdrawals continue to be the cause of most of the complaints it receives. Between the operator and the courts sits an approved ADR provider, and that route is not decorative. eCOGRA's report for 1 October 2024 to 30 September 2025 records 911 disputes received, of which 150 valid disputes concerned deposits and withdrawals; the average time to resolve a domestic dispute was 31 days, and 17.8 per cent of completed disputes were ruled in favour of the consumer. IBAS's report for the same period records 3,721 domestic disputes, 217 of them banking and financial disputes, an average completion time of 20 days, and 100 per cent operator compliance with decisions in the consumer's favour in both 2023-24 and 2024-25.
Read those percentages honestly. Around four in five completed disputes go the operator's way, which is not evidence of a fix; it is evidence that most disputes are about terms the player never read. It is also, incidentally, the strongest argument for doing the reading before the deposit rather than after.
What an Offshore Licence Really Buys
An offshore licence buys the operator permission to operate somewhere. It does not buy a British player anything. It is illegal under section 33 of the Gambling Act 2005 to provide facilities for gambling without an operating licence, and the offence is committed by the operator, not the customer; on summary conviction it carries up to 51 weeks' imprisonment, a fine, or both. Section 33 applies to remote gambling where at least one piece of remote gambling equipment is in Great Britain, and the Gambling Commission states plainly that it is illegal to offer commercial gambling services to consumers here without a Commission licence — including where the operator holds a licence somewhere else.
The practical consequence for a balance is this. GamStop Online is the national online self-exclusion scheme, and since 31 March 2020 every online operator must be part of it as a condition of its Gambling Commission licence, under social responsibility code provision 3.5.5. Registering blocks you from online gambling with companies licensed in Great Britain for 6 months, 1 year, 5 years, or 5 years with auto-renewal; it takes a few minutes to sign up but up to 24 hours for the block to take effect. Once registered, the registration cannot be cancelled during the exclusion period, and the exclusion stays in place after the chosen period ends unless you contact GamStop to remove it. That is a fact, and it is the whole of it. Offshore sites are not connected to the scheme, which is not a route round an exclusion — it is simply a company that never had the obligation.
The name, by the way, is often typed "gamestop" in search boxes; the scheme has always been GamStop, and behind it sits The National Online Self Exclusion Scheme Limited, free to users. In November 2025 it was renamed Gamstop Online following a website update, while the betting-shop scheme formerly called MOSES became Gamstop Betting Shops.
The regulator's own numbers describe the shape of the problem rather than the moral of it. Since April 2024 its Illegal Markets team has issued 3,140 cease and desist and disruption notices — 2,032 cease and desists, 774 registrar referrals, 402 host referrals and 3 payment provider referrals — referred 447,778 Bing and Google URLs and secured 287,961 URL removals. Across 160 illegal gambling websites for which traffic data existed, there was an average 32 per cent decrease in engagement after disruption, with registrar blocks and website suspensions producing the largest average falls at 91 per cent each, ahead of GEO IP blocking at 60 per cent and Google removal at 30 per cent. The Commission's own conclusion is that search removal makes a site harder to find without fully blocking it.
Two honest numbers to set against the noise. Since April 2024 there were 3,140 disruption notices and, across April 2025 to March 2026, one prosecution commenced — in October to December 2025. And among people who had gambled online in the previous four weeks, the Commission estimates 2.5 per cent had engaged with an illegal gambling website, with a further 1.5 per cent having done so in the past 12 months. Those who hold strong views about how many Britons gamble offshore should argue with those two figures, not with mine.
Terms That Build In Delay
A term that delays a payout is worth more to an operator than a term that refuses one, because nobody can complain about it. The Commission has said it is not acceptable to introduce friction when a customer tries to withdraw rather than when they deposit, or to place the operator's commercial interests above the customer's, and that where there are no regulatory concerns there is no valid reason to delay a payout. But the LCCP sets no fixed maximum number of days within which a withdrawal must be completed. There is no statutory clock, only a fairness condition.
What a fair term may still do is narrower than players expect. Costs must be cost-reflective: an operator may charge a processing fee that does not exceed the direct cost of processing, and may reasonably limit the size or number of separate withdrawals, provided the term is fair, transparent, and clear before the first deposit. What no operator may do is impose a maximum limit on what a customer can withdraw from their deposit balance — the Commission's own example of a prohibited term is "You may withdraw up to £50 per day and up to £500 per week". Nor may inactivity be used to confiscate a balance; where an account has been inactive at least 12 months the operator must try to repay it to the last payment method used.
Two more protections worth stating plainly, because they are the ones that fail quietly. A customer's un-staked deposits remain their, and no term may allow confiscation of money deposited but not yet staked, or any deduction on the basis that identity or age verification failed. And customer funds must sit in a separate client bank account, with one of three insolvency ratings disclosed in writing. On the payments side, licence condition 5.1.2, effective 31 January 2024, requires a licensee to accept payment from Great Britain customers only by a method whose provider is a payment service provider within the Payment Services Regulations 2017.
Where those rules do not reach, a bank block does. The Gambling Commission's list last updated 16 October 2026 names Bank of Scotland, Barclays, Halifax, HSBC, Lloyds Bank, MBNA, Monzo, NatWest, Royal Bank of Scotland, Santander and Starling as offering a gambling blocking service. The blocks decline payments to merchants categorised under gambling merchant category codes, cover online casinos, betting websites, gaming apps and physical venues, are applied at card level so must be switched on for each card, and cost nothing in credit score. Most banks use a cooling-off period of 48 or 72 hours before gambling transactions are allowed again after a block is switched off — which is a delay built in on the customer's side, and the useful kind.
How to Check If an Online Casino Is Legit
The one thing most people get backwards is the sequence of the identity check, so it is worth taking slowly. In the United Kingdom identification and verification are required when a customer deposits funds to take part in remote gambling, or withdraws such funds or winnings, amounting to €2,000 or more — and the threshold applies both to a single transaction and to transactions that appear to be linked, such as activity within a single logged-on period. That is the anti-money-laundering floor, set by the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Alongside it sits licence condition 17, introduced on 7 May 2019, which requires a licensee to obtain and verify information establishing identity — name, address and date of birth at minimum — before the customer is permitted to gamble.
So the first time, the check should arrive before the money does. Before permitting a customer to deposit, a licensee should tell them what types of identity documents or information may be needed, in what circumstances and in what form. Companies can often verify by matching an account against databases such as credit reference agencies and the electoral roll, in which case no documents at all are required; if documents are requested it takes longer, and the Commission declines to give a timescale because the process varies. A passport, a driving licence, a household bill, occasionally a bank statement for source-of-funds checks, and a selfie where fraudulent activity such as identity theft is suspected. Casinos using the threshold approach may end the transaction with a customer who reaches the threshold and cannot satisfy the checks.
Later on, the check should not appear for the first time at the withdrawal button, and that is where the rules bite. Licence condition 17.1.1 says a withdrawal request must not result in a requirement for additional information if the licensee could reasonably have requested it earlier — with the express exception of information it must obtain at that moment under another legal obligation, such as an anti-money-laundering rule. Onboarding on partial or equivocal information draws official criticism: the Commission has expressed concern about operators using "fuzzy matching" via third-party verification providers, and it notes that onboarding a customer with a middle name instead of a forename can create mismatches with records held elsewhere, including GamStop, undermining the point of an exclusion. Its expectation is that identity and age checks are brought forward to before a deposit or stake, and that initials, nicknames and commercial addresses are not good enough.
Warning signs, therefore, are about timing rather than paperwork. Documents demanded for the first time on withdrawal, after months of deposits. A "verification team" that cannot say what it needs and by when. A name on the account that was never checked against anything. Blurred thresholds explained as "just routine". The pattern is a site that took the deposits without asking and intends to hold the balance while it thinks about it.
Five Signs a Casino Can Be Trusted
Five checks, each answerable in a few minutes, and none of them requiring anybody to gamble to find out.
The Licence Register Entry Matches the Domain
The Gambling Commission advises consumers to check that a business holds a British Gambling Commission licence and to click through to the public register to see whether the site's activities and domain names match. This is the check that matters most, because it is the one an offshore operator cannot fake. A licence number in a footer proves nothing; a register entry naming the exact domain in front of you proves that the duty to hold customer funds separately, and the duty to honour a self-exclusion, attaches to this site. If the register shows a different trading name, a different domain, or no entry at all, stop there. That is the whole test.
The Terms Say Where Your Money Sits
Hunt for the insolvency rating. Remote operators must choose "not protected", "medium protection" or "high protection", state in their terms which applies, and an operator rated "not protected" must remind the customer once every six months that funds are not protected in the event of insolvency, stating the value held. The disclosure must be in writing and acknowledged before funds are used for gambling, on the first deposit and after any change to the terms. A site that cannot state its rating in one plain sentence is telling you something by the omission. Check it before the first deposit, not after.
Withdrawals Are Not a Second Onboarding
A trustworthy site asks for identity documents, if it needs them, before it takes the stake. The test is whether the withdrawal page introduces requirements the deposit page never mentioned. Licence condition 17.1.1 exists precisely for that pattern. A site with a sensible process will also tell you what supporting documents it wants, and why, at the point it asks — the industry's own data shows a domestic ADR dispute resolving in 20 to 31 days on average, which is a poor substitute for a straight answer at the time.
Someone Independent Can Adjudicate
A British-licensed operator must let a customer refer an unresolved dispute to an ADR entity free of charge if it is not resolved within eight weeks, but only after the operator's own complaints procedure has been tried, which is why 361 of 499 invalid eCOGRA disputes — 72.3 per cent — had not been through it first. The approved providers include ADR Group, Pegasus ADR Service, one approved provider, the Centre for Effective Dispute Resolution, eCOGRA, IBAS, ProMediate and Tattersalls Committee. A site that names one, and whose terms do not restrict the right to go to court, has somewhere to escalate to. A site that names none has nowhere.
Payments Arrive by a Method the Rules Allow
Since 14 April 2020 credit cards cannot be used for gambling with a Commission licensee, under licence condition 6.1.2, which covers online betting, online casino and bingo and any lottery accepting online or telephone payments; operators must also satisfy themselves that money arriving from an e-wallet was not loaded from a credit card. So a British-licensed casino offering credit-card deposits is either not British-licensed or not complying. Combine this with a bank gambling block, and the payment route becomes a second line of defence rather than a single point of failure.
How to Satisfy Yourself a Casino Is Legit in Six Steps
- Write the domain down. Not the brand, the domain. Every later check is worthless if you are checking a different site from the one you are looking at, and the register matches activities and domain names rather than marketing names.
- Look it up on the Commission's public register. Confirm the licence exists and that the domain appears against it. This takes two minutes and it is the only step that verifies a British licence rather than a claim about one.
- Read the customer-funds clause before the bonus clause. Find the insolvency rating and where the money is held. A separate client account in an overseas bank is permitted, so the rating matters more than the word "separate".
- Read the withdrawal terms, then the identity terms. Look for maximum withdrawal limits, withdrawal-count restrictions, processing fees and any demand for documents that could have been made earlier. These are the terms that get relied on later.
- Read the bonus terms separately. Since 19 January 2026 wagering requirements on bonus funds are capped at ten times under social responsibility code 5.1.1, and mixed-product promotions are banned. A British site advertising 35 times is advertising the offshore market's standard.
- Put a limit in place and know the help routes. Since 31 October 2025 every gambling business must prompt customers to set a financial limit before the first deposit, and an operator cannot impose a maximum on withdrawals from a deposit balance. If something has already gone wrong, the National Gambling Helpline is free on 0808 8020 133, 24 hours a day, every day of the year — and in Wales the number given is 0808 2819 265. GamCare, BeGambleAware, GamFam, Gamblers Anonymous and the NHS services are all free.
A Word on Bonuses, Offshore and Otherwise
The bonus is where a thin licence shows itself first. From 19 January 2026 wagering requirements on bonus funds are capped at a maximum of ten times, delivered by amending social responsibility code 5.1.1, and licensees are banned from offering mixed-product promotions requiring two or more types of gambling. The dates matter: the implementation date moved from 19 December 2025 to 19 January 2026, and the cap applies to all licences except gaming machine technical and gambling software licences. The Commission chose a cap over an outright ban after consulting, judging that licensees would otherwise be highly likely to introduce terms preventing customers cashing out bonuses, and said the limit would take out extreme levels "as some licensees currently apply up to 60 times wagering requirements".
Offshore, there is no such ceiling. Ignition Casino states that casino bonus amounts are subject to a 25× wagering requirement before winnings derived from such bonuses may be withdrawn, with a contribution chart that gives slots and specialty games 100 per cent, table games 20 per cent, video poker and blackjack 10 per cent, roulette and baccarat 5 per cent, and craps and live dealer games 0 per cent unless stated otherwise. BlueChip Casino states that for deposit bonuses the required bet amount equals the bonus multiplied by the wager, with the deposit itself excluded from the calculation, and caps the maximum bet while wagering at €5 — €10 for VIP players — rejecting any bet above the limit. It also reserves the right to limit what is withdrawable from winnings generated with bonus funds to 300 per cent of the credited bonus amount, with any excess voided. In the United Kingdom, by contrast, guidance states that no maximum limit may be imposed on what a consumer may withdraw from their deposit balance. That contrast is the entire argument of this page in two sentences.
Offshore wagering multipliers are typically described in trade and guide material as running at 25× to 40× for welcome offers, and 35× to 50× in one 2026 comparison, with no-deposit bonuses at 40× to 60× and a €50–€100 cashout cap. Those ranges come from trade sources rather than a regulator, so treat them as indicative. The point does not depend on the exact multiple.
Two mechanical terms deserve naming because they are the ones that most often produce a surprise. A "sticky", non-cashable bonus can be used for wagering, but the bonus amount itself can never be withdrawn and is removed when the player cashes out. British rules have effectively ended the practice: guidance requires that wagering requirements must not apply to any play using a consumer's deposit balance, that deposit and bonus balances must always be displayed separately, and that players must be allowed to withdraw their deposit balance at any time, including while a bonus is pending or active. And a maximum-bet-while-wagering rule, commonplace offshore, can void a whole balance — failure to adhere to Ignition's max bet rule may result in account closure, forfeit of the bonus, and any winnings generated during the wagering of the bonus.
None of which makes an offshore site criminal for the player. It makes the player's balance unenforceable under British rules, which is a different and colder thing.
Payout Speed, and Who Is Actually Waiting
Speed is the easiest claim to make and the hardest to verify, so here is what the regulator has measured. Gambling Commission data covering June to September 2024 records 44.2 million withdrawals by customers of large online operators; 96.3 per cent cleared automatically, 3.5 per cent cleared within 24 hours and 0.1 per cent took up to 48 hours. Earlier Commission data from some of the largest companies showed those firms approving, processing and fulfilling around 99 per cent of withdrawal requests within 24 to 48 hours. Against that, consumer research published in July 2026 found 49 per cent of people who had gambled in the past 12 months agreed that it is quick and easy to withdraw winnings, 33 per cent were neutral and 18 per cent disagreed. Complaint volumes coded as withdrawals and financial transactions fell from 2,416 in the year to December 2022 to 1,791 in the year to December 2025.
Both things are true at once, and the reconciliation is unglamorous: most withdrawals are fast and a minority are not, and the minority generates most of the noise. What the rules removed is the specific mechanism that used to make the slow ones worse. Reverse withdrawals were permanently banned for all remote operators under RTS requirement 14B, "Consumers must not be given the option to cancel their withdrawal request", in force from 31 October 2021. The Commission's stated reason was evidence that the function presents a risk to engaged and vulnerable gamblers, including the temptation to continue gambling. It is one of the few areas where the fix was a straight prohibition rather than a disclosure requirement, and it is a good deal more useful than the disclosures.
One further delay is legitimate and players routinely mistake it for obstruction. Where an operator suspects or has knowledge of money laundering or terrorist financing it must submit a Suspicious Activity Report and obtain a Defence Against Money Laundering from the National Crime Agency before moving or returning customer funds. The Commission acknowledges this may necessitate a delay in payouts — but says plainly that it does not give operators the right to confiscate customer deposits. That distinction, between lawful delay and confiscation, is worth carrying into any argument about a held balance.
What Is the Most Legit Online Casino? The Test, Not the Name
There is no ranking to give, and any page that offers one is selling something. What can be given is a test that anyone can run.
The question is not whether the site is legal somewhere, because almost every site is. It is whether the specific duties that protect a balance attach to the company in front of you: separate client funds with a stated insolvency rating, a wagering cap of ten times, an identity check brought forward rather than deferred to the withdrawal, no maximum limit on withdrawals from your own deposits, a named adjudicator, and participation in GamStop Online, which since 31 March 2020 has been a condition of holding a Gambling Commission licence under social responsibility code 3.5.5. Where those duties attach, the balance has something behind it. Where they do not, the balance rests on the operator's own terms, and the operator wrote them.
The awkward part of the answer is that the protections are thinner than the word "legitimate" suggests, even in the licensed market. Customer funds in a separate account are not insured against insolvency, and the money may sit in an overseas bank. Staked money in an open bet is not customer funds at all and falls outside any protection arrangement. A rating of "not protected" is perfectly lawful, and lawful again for the operator to hold your money abroad.
So the honest position is that legitimacy here means enforceable obligations rather than safety, and enforceability is the thing a player can actually check. The clearest number in the whole business is also the least comforting: 3.4 per cent of people who had gambled in the past 12 months had sought support because of their own gambling, and 2.7 per cent reported experiencing one or more severe consequence, with relationship breakdown the most reported at 1.7 per cent. A licence does not make a balance safe from that, and no licence claims to. The National Gambling Helpline, free on 0808 8020 133, twenty-four hours a day, every day of the year, is the part of the system that deals with what the licence conditions cannot.
FAQ
Are online casinos legit in the UK?
The ones licensed by the Gambling Commission are legitimate in the sense that the duties travel with the licence: segregated customer funds with a stated rating, identity verification before gambling, a wagering cap of ten times, and access to an approved adjudicator. The ones licensed only abroad are legitimate somewhere else, and the British rules that protect a balance simply do not reach them. The licence, not the site's appearance, decides which of the two you are looking at.
How do you know if an online casino is legit?
Check the public register rather than the footer. The Gambling Commission advises clicking through to it to see whether the site's activities and domain names match the licence, because a licence number proves nothing while a register entry naming the exact domain does. Then read two clauses: where customer funds are held and under which insolvency rating, and what the withdrawal terms say about limits, fees and document requests. Neither check requires a deposit.
Which UK online casino is legit for real money?
Every one that appears on the Commission's register against the domain being used, and no others. On paper the distinction is binary — either the published register carries the domain or it does not. In practice players get it wrong by checking a brand name rather than a domain, or by trusting a licence seal that sits on a partnership or software provider rather than the operator itself. The register is free and current, and it takes about two minutes.
Is an offshore casino with a licence safe in any way?
It can be honest and well run, and its own regulator may impose real requirements. Malta, Curaçao under the LOK, Anjouan and Kahnawà:ke all publish licensing regimes, and Anjouan's standards require segregated player funds and certified random number generators. What none of them gives a British player is a remedy here: no route to an approved British adjudicator for a withdrawal dispute, and no British enforcement behind a self-exclusion. Safety up to a point; enforceability not at all.
Is a no-deposit bonus a sign of a legit casino?
No, and it is worth less than it looks. In the United Kingdom, no-deposit bonuses and free spins must still respect the ten-times wagering cap since 19 January 2026, and significant conditions must be clear with the full terms no further than one click away. Offshore, the same offers commonly carry multipliers of 40× to 60× with a €50 to €100 cashout cap. A free bonus is a marketing cost, and the terms are where the cost is recovered.
What is the real difference between a licensed and an unlicensed casino?
Not the games, which look identical, and not the payout speed, which is fast at both ends of the market. The difference is who answers for the balance when a term is disputed. A licensed operator sits behind licence condition 7.1.1, a named ADR provider, and a regulator that can suspend the business — and it must be part of GamStop Online. An unlicensed one sits behind a contract in another jurisdiction, and the contract was written by the party holding the money.
Do legit casinos cover apps and free spins, or just website games?
The licence covers the operator rather than the product, so the same duties apply to a mobile app as to the desktop site, and to free spins as to paid games. That matters because self-exclusion follows the operator too: since 31 March 2020 participation in GamStop Online has been a condition of the licence, and the LCCP requires a licensee to close the account of a customer who has entered a self-exclusion agreement and return any funds held. A free spin does not sit outside that.
